In just 2 months our expert chat agents generated leads for Maid2Clean which converted into confirmed sales of over £25,000 without any increased advertising resulting in a 533% ROI.
A large number of clients have gone on to book our services during the chat, or have got back in contact at a later date to book, again where possible contact details have been captured so those who don’t book immediately can be followed up. Several of our website users have commented that they have been unable to get through on the phones, at busy times, so the use of this service has been a useful tool to help customers who prefer to speak on the phone too.
I have seen a significant increase in the number of completed job applicants I have received without any additional advertising.
Click The Image Below To Download the Maid2Clean Case Study
Tap The Image Below To Download the Maid2Clean Case Study
Do you spend money on Google paid ad traffic, paid social media like Facebook and Twitter ads or even advertise using leaflets, news papers, radio and TV?
The fact is you're spending a small fortune to get the right people visit your website. The sad fact is, even then 99% of people who want and need your products and services will leave your website, never to return without ever giving you a chance to take their details.
Our proactive live chat software engages with your website visitors, encouraging them to start a conversation to keep people on your website and generate qualified leads.
With managed chat, our in-house live chat experts are there to talk to your customers even when you cannot do it yourself ensuring every possible opportunity to capture a new lead is taken.
We'll send real time messages to your website visitors using our clever proactive live chat software while they're browsing or if we detect they're about to leave your website.
When they reply, our expert live chat agents based in London will have a conversation with them and attempt to capture their contact information which is then emailed to you immediately so you can turn your new lead into a sale. This is lead generation that really does work.
If you prefer, you can answer live chats yourself and we'll pick them up automatically when you're already busy chatting or out of the office for a while.
We'll take a brief from you and provide your chat box & installation instructions.
Now you can sit back knowing we're ready to chat with your website visitors.
Still not sure?
Let's look at this for a moment.
How much is your average customer worth to you over their lifetime? Most companies we manage chats for are worth between £400-£20,000 per customer. Our clients get a great return on what is a small investment per chat.
Can you hire a full time chat agent for as little as 41p an hour? Of course not. The alternative for our managed chat clients is to hire staff to answer all of their chats. Even paying the national minimum wage its significantly more expensive that way.
Not a problem. You'll be billed £3.50 +VAT per additional chat.
Absolutely. Your plan will include a set number of websites/brands, however you can pay an additional fee to add it to different websites. You can install you live chat on as many webpages or completely different websites as you like. This is useful if you have more than one brand.
Our Business and Plus plans take chats Monday to Friday 9am to 5pm excluding bank holidays. Other plans have extended hours.
I'm afraid not. We have an inclusive number of chats included with each package, similar to your mobile phone contract. The allowance resets every month. If you find you consistently use fewer chats than you thought you need, you can downgrade free of charge to a plan with fewer inclusive chats however you'll also loose the other benefits of the plan you're currently on.
YES! Absolutely - If your package includes an agent licence you can answer your own live chats too during the same hours of operation shown on your plan.
If it doesn't, you can add chat agent licences onto your plan for £25 per user per month so you and your team can answer chats when you're able to.
Any chats you answer will be deducted from your monthly allowance.
Our software is clever! If you decide you'd like to answer chats yourself to give a more indepth service or even take card payments online, we'll automatically send the chat to you if you're online and not too occupied taking other chats.
At all other times, we'll answer them automatically for you so you never need to worry.
We will try ask website visitors for their name, email and phone then email it to you if they provide that information.
If your plan includes additional pieces of information, we can ask for other things important to your business. For example a dog grooming business may want to know the breed of dog or a cleaning company may want to know if its homes or offices which need a clean.
No. If you cancel before your subscription renewal date, then your services will stop automatically on the day it was due to be renewed and you will not be charged for anything except for chats exceeding your allowance during the previous month.
All of our expert live chat agents are in-house and based in our London offices. We never outsource our managed live chats like some of our competitors.
If you prefer to deal with all of your own website enquiries, you can still use our Proactive Live Chat Software.
You can contact us 24 hours a day from your account. Speak to us live when we're online or send a message. We're happy to help where we can.
NO! We know you never raise your fees for your clients and we're doing the same. For your loyalty, your package will continue at the same cost you pay today!
We'll have you set up in just 1 UK working day after receiving your setup information.
No! We can answer an unlimited number of live chats for you. If you exceed your allowance we will charge you per £3.50+VAT per chargeable chat thereafter.
Please share if you found this page helpful!
Please enter your details below if you'd like to have one of our Enterprise Chat managers contact you.